Exceptional Support, Every Step of the Way
At Global Fire & Security, we believe true excellence is more than engineering alone, it’s about people, service, and unwavering support. For over 25 years, we’ve built our reputation not only on industry-leading fire and security solutions, but also on the dedication of our service desk and support teams.
Our clients, from independant restaurants to multi-site businesses, trust us because they know they’ll always have the best expertise and the best support behind them. That’s The Global Way.
People at the Heart of Global
Behind every successful project and every satisfied client is our incredible team. Friendly, professional, and proactive, they go above and beyond to ensure every client receives consistent, personalised support tailored to their unique needs. Their dedication, expertise, and attention to detail are what set us apart, turning challenges into seamless solutions.
With Global Fire & Security, you don’t just get a supplier, you gain a trusted partner who truly understands the pressures of running operations. From day to day support to critical, time sensitive situations, we deliver a level of service designed to give you confidence, peace of mind, and the reassurance that your safety and security are always in capable hands.
More Than Engineering Excellence
When you partner with Global Fire & Security, you’re not only benefiting from highly skilled, experienced engineers, you’re also gaining the strength of a support team that’s second to none.
Our Service Desk is at the heart of everything we do. They’re the friendly, knowledgeable voices at the other end of the phone or inbox, ready to help with:
- Scheduling maintenance and compliance visits
- Answering day to day queries quickly and clearly
- Coordinating support for large scale and multi-site operations
It’s this combination of technical expertise and world class service that sets us apart.
Always Here When You Need Us
- During Business Hours – Our service desk team is available by phone or email to assist with all enquiries and scheduling.
- Out of Hours – For urgent issues, we provide our clients with a 24-hour dedicated emergency call-out line to ensure you’re never left without support.
Whether it’s routine maintenance or an unexpected emergency, you can count on us to be there.
